Refund and Cancellation Policy

Thank you for choosing Java Bali Trip. We strive to provide exceptional travel experiences across Indonesia. Please review our comprehensive policy regarding cancellations, refunds, booking amendments, and transaction fees below.

1. Non-Refundable Transaction Fees

• Payment Processor Fees: Please note that payment gateway and merchant processing fees (such as PayPal, Stripe, or credit card processing fees incurred at the time of booking) are strictly non-refundable.
• Deductions: For all approved refunds, the original transaction fee charged by the payment provider will be deducted from your final refund amount.

2. Tour Packages and Day Trips

Our tour packages operate on a tiered cancellation schedule. The date we receive your written cancellation notice via email determines your eligible refund amount:

• 20 or More Days Before Departure: Cancel with no penalty. You will receive a 100% refund of your deposit (minus payment processor fees).
• 15 to 19 Days Before Departure: A 25% cancellation fee applies based on the total tour cost.
• 10 to 14 Days Before Departure: A 50% cancellation fee applies based on the total tour cost.
• 7 to 9 Days Before Departure: A 75% cancellation fee applies based on the total tour cost.
• 0 to 6 Days Before Departure (or No-Show): A 100% cancellation fee applies. No refund will be issued.

Note: Any non-refundable third-party costs already secured on your behalf (such as special event tickets, domestic flights, or specific local permits) will be deducted from your refund regardless of when you cancel.

3. Partial Group Cancellations

If your booking was made for a group and only a portion of the travelers cancel, the following rules apply:

• Price Adjustments: Because our tour prices are calculated based on group size (total number of passengers sharing transport and guide costs), a decrease in your group size will likely cause the price per remaining person to increase.
• Recalculation: The total cost of the remaining booking will be recalculated based on the new, smaller group size.
• Refund of the Canceling Member: The refund due to the individual canceling will be used first to offset any price increase for the remaining travelers. If any remaining balance exists after adjusting the booking cost, it will be refunded to the original booker according to the timeline in Section 2.

4. Vouchers, Attraction Tickets, and Services

• Instant Vouchers: All vouchers purchased for tourist attractions, activities, and local experiences are strictly non-refundable and cannot be exchanged for cash or alternative credits.
• Third-Party Services: Bookings made for independent accommodation partners, external transportation providers, and dining reservations follow the individual supplier’s strict non-refundable policies.

5. Flight Bookings

• Airlines: Airline tickets booked through our platform are subject to the specific fare rules of the issuing airline. Most promotional and economy fares are highly restrictive and non-refundable.
• Changes: Any permitted flight modifications, name changes, or routing updates will incur a standard airline change fee plus any difference in airfare.

6. Physical Merchandise and Products

If you purchase retail items or physical goods through our website, you are protected by our 30-day consumer guarantee:

• Eligibility: You may request a return or refund within 30 days of receiving your item if you are unsatisfied, or if the product arrives damaged or defective.
• Proof Required: For items that arrive broken or defective, you must email high-quality photographic or video proof to our support team within 48 hours of delivery.
• Condition: Returned items must be unused, in their original packaging, and in the same condition that you received them.

7. Flight Delays, Force Majeure, and Rescheduling

• Flight Delays: If your arrival flight is delayed or rescheduled by the airline, we will accommodate you by rescheduling your tour itinerary at no extra charge, subject to guide and vehicle availability.
• Force Majeure: Java Bali Trip is not liable for itinerary disruptions caused by circumstances beyond our control. This includes natural disasters, volcanic activity, extreme weather conditions, government restrictions, or civil unrest. In these instances, we will issue a credit voucher for future travel or assist you with documentation to claim expenses through your personal travel insurance provider.

8. How to Request a Refund

All cancellation and refund requests must be submitted in writing. We cannot process cancellations over the phone.

1. Email: Send your request to info@javabalitrip.com.
2. Details: Include your Full Name, Booking Reference Number, and the clear reason for your cancellation or group amendment.
3. Processing Time: Approved refunds are processed back to the original payment method (e.g., PayPal, credit card, or bank transfer) within 7 to 14 business days. Please note that banking institution processing times may vary.