JavaBali Group stands by the quality of our products and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 30-day money-back guarantee. Simply contact us by emailing javabalitripsborobudur@gmail.com and we will process a refund for the full purchase price to the original payment method. Please bear your mind for the following up your claim:
- Kindly contact us soon as possible if you find the items broken
- We only change the items by cash 100% or the same items with some conditions
- The products are really damaged or broken
- Proof it by sending us the recent photos in high quality
- Other products are the voucher service of tours, transportation, foods & beverages (Restaurant) and hotel accommodation
- The voucher or ticket products can’t be returned or change by cash
- All the regulation is under the Indonesian Government supervision and protected by Laws
Please visit our Policy’s Page to review our online store policies and detailed information.